Please contact us directly if you have any dissatisfaction about us:
(a) Email: support@prosperomarkets.com; or
(b) Phone: 1300 768 888; or
(c) Post: Level 4,990 Whitehorse Road, Box Hill 3128
We endeavour to resolve all complaints as quickly as practicable. Many complaints can be resolved within days or on the spot. We will keep you informed in relation to your dispute and will provide you with an IDR response within thirty (30) calendar days of receiving your complaint.
If your complaint is not resolved to your satisfaction through our IDR process, you have the right to refer your complaint to AFCA. AFCA is an independent and external dispute resolution scheme, of which Prospero Markets is a member.
You can lodge your complaint with AFCA by sending the relevant information and documents to:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Fax: (03) 9613 6399
Email: info@afca.org.au
Website: https://www.afca.org.au/
Please refer to Complaints Management Policy for more details.
如果您有任何不满意的情况,请直接联系我们:
(a)电子邮件: support@prosperomarkets.com; 或
(b)电话: 1300 768 888; 或
(c)邮寄信件: Level 4,990 Whitehorse Road, Box Hill 3128
我们会努力尽快解决所有的投诉。许多投诉可以在几天内或当场解决。我们会随时通知您有关您的投诉的信息,并会在收到您的投诉后三十(30)个日历日内向您提供内部纠纷解决(“IDR”)回复。
如果您的投诉未能在我们的内部纠纷解决(“IDR”)流程中得到满意的解决,您有权将您的投诉提交给澳大利亚金融投诉局(“AFCA”)。澳大利亚金融投诉局(“AFCA”)是一个独立的外部争议解决机制,浦华证券是其中的成员。
您可以将相关信息和文件发送至以下地址,向澳大利亚金融投诉局(“AFCA”)提出投诉:
澳大利亚金融投诉管理局有限公司
地址:GPO Box 3
Melbourne VIC 3001
电话:1800 931 678
传真:(03) 9613 6399
邮箱:info@afca.org.au
详细信息,请参看我们的Complaints Management Policy